Did you know that approximately 50% of system issues occur after the first year?

Even the very best computers can face difficulties as time progresses. The situation becomes even more treacherous when you consider the hundreds of viruses, worms and spyware programs that prey on today’s systems. These persistent entities can completely incapacitate your computer, and if you are not under warranty, you will be solely responsible for the cost of these repairs. Replacing a video card can cost up to $600, while replacing your processor could set you back up to $1,000. Can you afford those types of costs? When you upgrade your warranty, you wisely protect your long-term investment and your wallet. If you have ONE problem, the warranty will pay for itself and more. Don’t let yourself get caught without a safety net. Protect your investment – and yourself – with one of the outstanding extended AlienCare Warranties.

To help you decide which warranty is correct for you, Alienware has created the following suggested guidelines:

4-Year AlienCare Toll-Free 24/7 Phone Support with Onsite Service Bundled with AlienAutopsy and Respawn

Demand no less than the ultimate in protection. With this plan, not only will you receive a specially discounted price, but you’ll also enjoy FOUR full years of:

• Peace of mind, knowing that you have an entire company at your disposal, equipped and ready to ensure that your computer is performing at the superior level you deserve.
• No fees for parts, labor or shipping for any warranty repair, no matter what the cost.
• 24/7 Phone Support. Have a computer problem at 3am in the morning? No problem.
• Alienware will attempt to diagnose and resolve any issue over the phone. If we determine that the problem is with a defective component covered by your warranty, Alienware will take one of the following steps:
  • Have your system picked up via FedEx, sent back to our facilities for repair and expedited back to you.
  • Send a technician to your home or place of business to replace the defective component (only applies if you purchase the Alienware Onsite Service warranty option – not available on all systems)
  • Send you a replacement part for the defective component.
• Forced Upgrade Program. If your computer needs a part that is no longer available, we will replace the part with a similar or better replacement.
• AlienAutopsy, a tool that will provide the Alienware® technical support staff with a detailed incident report for quick problem diagnosis.
• Respawn, a CD set, which can bring your computer back to its original factory condition in minutes.
• Personalized Online Support Portal. Chat online with a live agent or peruse our many forums for the length of your warranty. Plus, you can take advantage of the thousands of questions in our FAQ section, learn about computer viruses and download the drivers you need – forever!
• Upgrade at specially reduced prices. If you wish to upgrade, send the computer back to us.
• Service from people who know Alienware computers. Alienware systems are unique, thus we employ expert in-house technicians.
• Replacement Parts: For those experienced with hardware installation, you can simply have Alienware send you a replacement part and install it yourself.

Alienware also offers smaller extended warranties, including a four and three year plan without AlienAutopsy and Respawn.