Press Releases

ALIENWARE OPTIMIZES CUSTOMER SUPPORT CAPABILITIES WITH NEW ALIENCONTACT

Alienware Customers Can Now Have Their PCs Serviced Remotely Over the Internet for Maximum Convenience

MIAMI — Oct. 30, 2007 — To bring a new level of elite service to customers, Alienware - the leading manufacturer of high-performance desktop, notebook and entertainment systems - has unveiled the AlienContact online feature. This convenient new service option allows Alienware support representatives to remotely diagnose system issues and make repairs to a customer's PC through an Internet connection.

“Even though our systems are already engineered to deliver optimal reliability, Alienware wanted to extend the confidence customers have in our systems even further by introducing AlienContact,” said Alienware Vice President of Operations Carlos Puentes. “With AlienContact, customers are assured of receiving a quick and stress-free servicing without ever having to ship off the system or wait around for a technician to show up.”

The AlienContact feature helps Alienware customers by:

  • Providing Alienware representatives with remote access to essential system information, enabling a timely solution.
  • Eliminating the hassle of having to wait for the system to return from a repair facility.
  • Giving them the flexibility to grant partial or full access to the system.
  • Enabling them to supervise the entire process in the comfort of their own homes.
  • Allowing Alienware representatives to cut down on service time by downloading directly to the system instead of through a server.

To learn more about the AlienContact program, please visit: www.alienware.com/AlienContactPR

About Alienware

Alienware offers unique and award-winning technology products that incorporate state-of-the-art components, innovative engineering and design, and unprecedented customer service. Alienware has been recognized by INC 500, won the Shoppers’ Choice Award as the Best Performance Desktop by Computer Shopper’s reader survey, had its Alienware Area-51 ranked among “The 25 Greatest PCs of All Time” by PC World and also received PC Magazine’s Reader’s Choice Award in its 18th Annual Reader Survey. Alienware systems are available direct within the United States, Europe, Australia, and New Zealand. For more information, please visit www.alienware.com or call 1-800-ALIENWARE (254-3692).

 

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Alienware Contact:
Nathan Johnson
M/C/C for Alienware
972-480-8383 ext. 231
Nathan_Johnson@mccom.com



Order Online or Call 1-800-ALIENWARE