Contact Alienware

Alienware® Corporate Headquarters

14591 SW 120 ST
Miami, FL 33186-8638

Phone: 800-ALIENWARE (254-3692)
Fax: 305-259-9874
Mon - Fri: 9:00 am - 6:00 pm EST

NO SYSTEM DROP-OFF FOR REPAIR or UPGRADE: Alienware cannot accept system drop-offs at the Miami Headquarters facility; computer systems in need of repair or upgrade must be sent to the proper Service Center. Alienware Service Centers are located throughout different regions of the United States for expedient service. To avoid unnecessary delays, procedures are in place to expertly and efficiently route systems to the correct Alienware Service Center via legitimate and insured carriers. Return shipping is free of charge for systems that are within warranty. Please call 866-287-6727 or e-mail support@alienware.com for proper routing information.

LAN Event Sponsorship: lanparty@alienware.com
Other Sponsorship: sponsorship@alienware.com
Business Development: businessdev@alienware.com
Retail Department: retail@alienware.com
Reseller Department: reseller@alienware.com

Consumer

Sales Hours:
Mon - Fri: 9:00 am - 11:30 pm EST
Sat: 10:00 am - 6:00 pm EST
Sun: 1:00 pm - 9:00 pm EST
Phone: 800-494-3382
Email Sales: sales@alienware.com

Customer Service:
Mon - Fri: 10:00 am - 7:00 pm EST
Phone: 866-287-6727
Email Customer Service: support@alienware.com
View Customer service FAQ's

Live Sales Support Chat:
Mon - Fri: 10:00 am - 11:00 pm EST
Live Sales Support Chat

Technical Support:
Open 24 hours a day, 7 days a week
Phone: 866-287-6727
Email Technical Support:support@alienware.com
View Technical Support FAQs

Billing Hours:
Mon - Fri: 9:00 am - 7:00 pm EST
Phone: 800-494-3382 (option 3)
Email Billing: billing@alienware.com

ALX Consumer

Sales Hours:

Mon - Fri: 9:00 am - 10:00 pm EST
Phone: 888-ALIENALX (254-3625)
Email Sales: ALXsales@alienware.com

Technical Support:
Available 24 hours a day, 7 days a week
Phone: 888-ALIENALX (254-3625)
Email Technical Support: ALXsupport@alienware.com

Customer Service:
Mon - Fri: 10:00 am - 6:00 pm EST
Phone: 888-ALIENALX (254-3625)
Email Customer Service: ALXcustomerservice@alienware.com

Corporate & Government

Sales Hours:
Mon - Fri: 9:00 am - 6:00 pm EST
Phone: 888-253-4355
Fax: 786-388-5722
Email Government Sales: governmentsales@alienware.com
Email Corporate Sales: corporatesales@alienware.com

Technical Support:
Open 24 hours a day, 7 days a week
Phone: 866-442-5436
Email Corporate Technical Support: corporatesupport@alienware.com
Email Government Technical Support: governmentsupport@alienware.com

Directions:
Traveling from the north: Take SW 137 Ave south to 120 St. Go west on 120 St. around 1 mile. Alienware’s entrance will be on your right hand side.

Traveling from the south: Take SW 137 Ave north to 120 St. Go west on 120 St. around 1 mile. Alienware’s entrance will be on your right hand side.