We offer a 15 day money back guarantee on all hardware. All parts come with a standard 1 year warranty from the manufacturer. Any claims after 15 days will be handled by the manufacturer. All Technical Support and Customer Service is to be handled by manufacturer. All sales on software and apparel are final. Refund is only issued for the sale amount, and does not include freight. Returns will be subject to a 15% restocking fee. To return any merchandise, an RMA# needs to be obtained by calling the Alienware Customer Service department and providing the invoice number, item description, and serial number(s). The returned merchandise must include the RMA# and its original packaging, manuals, and accessories.