The Alienware Website (www.alienware.com) is maintained
by Alienware Corporation. Protecting your privacy is important to Alienware, and this statement
is intended to make you aware of our commitments to you as an important visitor to our website.
This policy may change from time to time, so please check back periodically.
- Scope of the Privacy Policy. This Privacy Policy applies only to the
collection and use of information collected online on the Alienware Website. Other websites
that may be affiliated with Alienware may have different privacy policies.
- Information. We may collect your personally identifiable information (“Personal
Information”) when you visit the Alienware Website. Personal Information, however, is
not collected on this website unless you choose to provide it to us. When making inquiries,
ordering a product or requesting service information, participating in certain promotional
activities, completing surveys, and generally corresponding with us, we may ask for certain
Personal Information, including, for example, your name, mailing address, phone number and
email address. If you are on a part of our website that requires you to provide your Personal
Information, it will be clear what Personal Information we are requesting. We may also collect
other information that is provided to us by your web browser. This may include the browser
you used to come to our website, the Uniform Resource Locator (“URL”) of the
website that you just visited before visiting our website, which pages on our website you
visit, any search terms you entered, which URL you go to next, and your Internet Protocol
(“IP”) address.
- Use of your information. Information is collected and used in various
ways that will help us better serve our customers and visitors to our website, including those
below.
- Browsing. Information collected while browsing through our website.
This information is collected to help run our site more efficiently, to gather broad
demographic information, to monitor the level of activity on our site, and to
evaluate the effectiveness of advertising and promotion.
- Product Inquiries, Placing Orders, Customer Service & Technical
Support. Information collected when you contact Alienware about our
product and service offerings. This information is necessary to identify your
products or systems, understand the configuration of the products, diagnose
your questions, and provide solutions.
- Online surveys and polling. Information collected you volunteer
to complete surveys or participate in polls. Surveying and polling is extremely
important to us as we use this information to improve our product and service
offerings.
- Promotional activities. When you enter a contest or other
promotion, we may ask you for information such as your name, address and e-mail
address to administer the program or activity, to send you promotional e-mails,
notify winners and make the winners’ list publicly available in compliance
with laws which may apply to such activities.
- Newsletters and promotional e-mails. As a service to our
customers, we may e-mail you newsletters, promotional information and other
information, using your Personal Information collected online. These e-mails
will only be sent to you if you have agreed to receive them or if you have the
right to opt out from further receiving them.
- Contact information: If you contact us, we may keep a record
of your correspondence or comments, including any information therein. We use
this information to help us provide better service.
- Sharing your Personal Information. Unless we have your
permission to do otherwise, we will share the Personal Information you provide
online only with Alienware subsidiaries or with entities that provide services
to Alienware or are business partners of Alienware, and only for legitimate
purposes including those described herein. Personal Information we collect
online is used for responding to inquiries, processing orders, keeping you
informed about your order status, for statistical purposes, for improving our
site and its performance, for developing better products and services, to serve
advertisements, contests, surveys and promotions, and to notify you of products
or special offers that may be of interest to you. Alienware (or part of it) or
its related entities could merge with or be acquired by another business entity
or their respective assets could be acquired. Should such a combination or
acquisition occur, you should expect that Alienware would share some or all of
your Personal Information to continue serving you and other users of our website.
Occasionally, we may be required by law enforcement or judicial authorities to
provide your Personal Information to the appropriate authorities. We will
disclose your Personal Information if required by law, upon receipt of a court
order or subpoena, or to cooperate with a law enforcement investigation. We
reserve the right to report to law enforcement authorities any activities that
we, in good faith, believe to be unlawful.
- Use of cookies and web beacons.
- Cookies. A “cookie” is a small data file
that a website can send to your browser, which may then be stored on your
system. We use cookies to better serve you when you return to our site.
Some of our web pages may send cookies when you visit our site, make
purchases, respond to online surveys or promotions, participate in a contest,
or request information. Accepting the cookies used on our site enables our
web server to identify your system by reading the cookie that has been stored
on your system, but our web server cannot identify you unless you enter your
Personal Information. Cookies that are placed when visiting our site cannot
be used to obtain your Personal Information at another site. The information
collected online permits us to analyze traffic patterns on our site. This
can enable us over time to provide users with a better experience on our
site by improving the content and making it easier to use. Depending on
the browser used, you can set your browser to notify you before you receive
a cookie, giving you the chance to decide whether to accept it, and you can
also set your browser to turn off cookies. However, if you do so, some areas
of this site may not function properly, or you will be required to re-enter
your Personal Information to use an area of this site.
- Web Beacons. We may also use web beacon technologies to
better tailor the site to provide better customer service. A web beacon
is a single pixel .GIF that allows a website to count users who have
visited that page or access certain cookies. These web beacons may be
placed on specific pages across this website. When a visitor accesses
these pages, an anonymous notice of that visit is generated which may be
processed by us or by our vendors. These web beacons work in conjunction
with cookies. If you don’t want to associate your anonymous cookie
information with your visits to these pages, depending on the browser used,
you can set your browser to turn off cookies.
- Children’s privacy. If you are under the age of 18, please make
sure that you provide your Personal Information only after obtaining your parental
consent.
- Protecting your Personal Information. While Alienware does not guarantee
that unauthorized access will never occur, Alienware does take care in maintaining the
security of your Personal Information and in preventing unauthorized access to it.
- Links to other Websites. Parts of our site contain links to our
subsidiaries and third-party websites for your convenience and information. If you use
these links, you will leave Alienware’s website. When you access these other sites,
even ones that may contain the Alienware mark, please understand that we do not control
the content and are not responsible for the privacy practices of that website. We suggest
that you carefully review the privacy policies of each website you visit. This Online
Privacy Statement does not cover the information practices of those websites linked to
our site. These other sites may send their own cookies to users, collect data, or solicit
Personal Information.
- Changes to this Statement. Alienware reserves the right to change
this Online Privacy Statement at any time. Any such changes will be posted in this
Privacy Statement.
- Applicable laws. Alienware will protect your Personal Information
in accordance with the laws of the United States and the state of Florida.
- Contact us. Please contact the webmaster through the “Contact
Us” section if you have any questions or comments about the above.