Alienware Gaming Services
Alienware Gaming Services puts a team of trained technicians in your corner – gamers who can walk you through installation, setup and more. Our techs can also assist you in customizing, personalizing, and optimizing your games to enhance your gaming experience.
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New Game Setup
Installation and setup of a new game
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New Game Setup & Peripheral Configuration
New game setup and configuration of up to 3 peripherals
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Game Customization and Personalization
Enhancement of one game via addition of MODS or 3rd party programs
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Game Performance Optimization
Maximize system performance for optimal gameplay
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In-Game Troubleshooting
Troubleshoot to help you repair one game for uninterrupted gameplay
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Free PC Health Check
See what’s slowing your gaming rig down
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System Mechanic
Boost your gaming experience
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Supported Games
Our supported games portfolio is constantly being updated so the list below may vary given periodic revisions of the service offerings. It is suggested to contact our Alienware Gaming Services representatives for support on games not listed below.
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- Batman: Arkham Asylum™
- Batman: Arkham City™
- Battlefield 3™
- Battlefield: Bad Company™ 2
- Call of Duty® 4: Modern Warfare
- Call of Duty®: Black Ops
- Call of Duty®: Modern Warfare® 3
- Civilization® V
- Crysis®
- Crysis® 2
- Dead Island®
- Deus Ex: Human Revolution™
- Elder Scrolls V®: Skyrim™
- Fallout: New Vegas®
- Final Fantasy® XIV
- Grand Theft Auto IV™
- Half-Life® 2: Episode Two
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- League of Legends®
- Left 4 Dead™
- Left 4 Dead™ 2
- Mass Effect™ 3
- Microsoft® Flight Simulator X
- Need For Speed™ The Run
- Rusty Hearts
- Star Wars®: The Old Republic™
- StarCraft® II
- Team Fortress 2®
- The Witcher® 2
- Total War™: Shogun™
- Warcraft® III: Frozen Throne
- Warcraft® III: Reign of Chaos
- Warhammer 40,000™: Space Marine™
- World of Warcraft™
Our supported platforms list is constantly being updated so the list below may vary given periodic revisions of the service offerings. It is suggested to contact our Alienware Gaming Services representatives for support on platforms not listed here or removed from the list.
Supported Platforms:
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- Alienware M18x
- Alienware M17x
- Alienware M15x
- Alienware M14x
- Alienware M11x
- Alienware X51
- Alienware Aurora
- Alienware Aurora ALX
- Alienware Area-51
- Alienware Area-51 ALX
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- XPS 9100
- XPS 8300
- XPS 625
- XPS 730X / 730X H2C
- XPS 710 / 710 H2C
- XPS 702X
- XPS 502X
Other Supported Platforms:
Dell and Alienware platforms not listed above running Microsoft Windows® XP, Windows Vista or Windows 7 may be supported at Dell’s sole discretion.
No fix. No fee.
We know that we won’t be able to fix all issues in all games so we have a No fix, No fee policy in place to ensure your satisfaction. If you believe a covered issue was not resolved, you must inform us within 3 days of the service and we will perform additional service to try to resolve the problem or issue a refund if we agree that we cannot resolve the covered issue.
Contact Us
Hours of Operation: Our gaming services technicians are available Monday thru Friday from 10:00am to 7:00pm CST. (Holiday hours may apply)
Phone Number: 1-877-330-9732